Return & Exchange Policy
Beyond Basic Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a flexible return and exchange policy:
Eligibility for Returns:
- Items must be returned within 7 days of receipt.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
Non-Returnable Items:
- Items marked as 'Final Sale' or 'Non-Returnable' at the time of purchase.
- Customized or personalized products.
Return Process:
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Contact our customer support team at support@beyondbasic.in to initiate a return.
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Pack the item securely and include the original invoice.
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We will arrange for a pickup from your address. Alternatively, you can ship the item to us at:
Beyond Basic Returns
[Address]
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Exchanges are subject to product availability.
Refunds:
- Once we receive the returned item, it will be inspected for quality.
- If the item passes inspection, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method or as store credit, as per your preference.
Shipping Charges on Returns:
- If the return is due to a defect or an error on our part, we will cover the return shipping charges.
- For all other returns, the customer is responsible for return shipping costs.